Linda's career development workshops have been presented at a number of western Montana businesses and educational facilities, including:  the University of Montana (Missoula and Butte campuses), Missoula Businesswomen's Network's Women's Symposiums (2006, 2007, 2008, 2009, and 2010), Missoula Area Chamber of Commerce, and Montana First Credit Union.  Here are just a few of the workshops that Linda has developed and presented in recent years.

Did you know that the size of your handwriting reveals certain personality traits?  A number of other things do, too, including:  how you sign your name, whether you choose to print instead of write in cursive, how large your page margins are, if you write uphill on blank page (or downhill or straight across), and a variety of other factors.  This workshop will provide you with insights into universal concepts that help analyze a person's handwriting, along with other detailed and interesting information.

The focus of this workshop is on the individual.  Regardless of a staff member’s job title and duties, s/he always has the ability to promote an organization by marketing her/himself.  People do business with other people they like and trust and the essentials of this workshop are based on this premise, illustrating its importance and providing the tools and insights necessary to helping you achieve your goals.  Topics covered:  a) What is Marketing? b) Components of Marketing Yourself, and c) Results of Marketing Yourself.

It’s easy to talk about how to be a good salesperson: – how to interview, how to overcome objections, how to close.  Without the necessary people-skills, however, and specifically without knowing your prospect’s personality, needs, buying style, and requirements, all the techniques in the world are worthless.  This workshop focuses on, first and foremost, the necessary people-skills.  It explains them and shows the participants their components and how to utilize them.  Once these people-skills are understood, then we move on to the actual skills and techniques.

Everyone thinks they know what good customer service is.  But it doesn't matter what we, the providers of the service think -- it matters what our customers think!  This workshop shares statistics about why customers leave and how to make them so happy they won't ever want to leave.  We'll talk about telephone skills, how to make your customers feel important, handling complaints, and more.

Life has a way of interjecting people and circumstances into our lives that sometimes prevent us from following the paths we’ve chosen or forcing us to detour.  We can have days, months, sometimes even years, when it seems that our lives are simply in the toilet, eddying in circles, clinging by a thread before we’re taken under.  In order to cope with dignity in the face of these people and circumstances, and to achieve our goals and realize our dreams, we need to reflect and take care of ourselves; identify potential obstacles in order to avoid or confront them; and choose appropriate ways to accept or reject these challenges while maintaining our self-esteem, well-being, and ability to continue pursuing our goals.

This four-part series of workshops delves into the details of your business' goals and standards, how to find new customers, knowing what your customers want, learning what your customers want to buy, training your staff not to sell--but how to help people buy, and how to set yourself apart from the competition by not only knowing what friendly, professional, unparalleled customer service is - but providing it all the time.